As demands to expand business with customers grow, enterprises increasingly view customer service as their most important functional area overall. They also list it as their highest-priority use of the Internet. This research note from Gartner tries to address the question "How will organizations develop and implement a business vision for CRM?"
posted by dtb on 11/30/2000 02:41:00 PM
Worrying is a waste of your time: “Happy the man who has broken the chains which hurt the mind, and has given up worrying, once and for all.” · Ovid
“What worries you, masters you.” · Haddon W. Robinson
“Don’t hurry, don’t worry. You’re only here for a short visit. So be sure and stop to smell the flowers.” · Walter Hagen
posted by dtb on 11/30/2000 08:20:00 AM
Today’s Tip: Get your sales force to buy into your CRM system “The path to creating the most value for your customers is quite simply in making your own people more knowledgeable,” said Dawson. for the full article: searchCRM.com’s Tech Tip November 29, 2000 by Linda Christie
posted by dtb on 11/29/2000 09:24:00 AM
“Courage is the power to let go of the familiar.” · Raymond Linquist
“To change and to improve are two different things.” · German proverb
posted by dtb on 11/29/2000 08:29:00 AM
Tuesday's Devotion Tuesday, November 28, 2000 We look not at what can be seen but at what cannot be seen; for what can be seen is temporary, but what cannot be seen is eternal. (2 Corinthians 4:18 NRSV)
On a balmy October afternoon in 1982, Badger Stadium in Madison, Wisconsin, was packed. More than 60,000 die-hard University of Wisconsin supporters were watching their football team take on the Michigan State Spartans. It soon became obvious that Michigan State had the better team. What seemed odd, however, as the score became more lopsided, were the bursts of applause and shouts of joy from the Wisconsin fans. How could they cheer when their team was losing? It turns out that seventy miles away the Milwaukee Brewers were beating the St. Louis Cardinals in game three of the 1982 World Series. Many of the fans in the stands were listening to portable radios--and responding to something other than their immediate circumstances. Paul encourages us to fix our eyes not on what is seen but what is unseen.
God of the unseen, may I continually focus on your unseen gifts. Amen. Ron Newhouse
posted by dtb on 11/28/2000 10:28:00 AM
InternetWeek > Opinion: Editor's Note > Execs Must Make It Their Business To Understand IT > Nov. 27, 2000 Execs Must Make It Their Business To Understand IT By ROBERT PRESTON During his pioneering work on the telephone, Alexander Graham Bell often lamented to Thomas Edison about his difficulty grasping certain electricity concepts. Edison, who knew a thing or two about electricity and whose contributions to the invention of the telephone are well documented, is said to have erupted: "Just learn it!"
posted by dtb on 11/28/2000 09:12:00 AM
“One of the sources of pride in being a human being is the ability to bear present frustrations in the interests of longer purposes.” · Helen Merrell Lynd
posted by dtb on 11/28/2000 09:03:00 AM
“If a man will begin with certainties, he shall end in doubts; but if he will be content to begin with doubts, he shall end in certainties.” · Francis Bacon
posted by dtb on 11/27/2000 09:40:00 AM
“The high-minded man must care more for the truth than for what people think.” Aristotle Greek Philosopher (384-322 BC)
French judge's demand of filtering system may set precedent regarding international online sales. Kristi Essick, The Industry Standard Monday, November 20, 2000 Yahoo must prevent French customers from gaining access to the portions of its auction site that sell Nazi-related goods.
Here's an interesting article about the regulation of the internet in a foriegn country, food for thought.
posted by dtb on 11/21/2000 10:34:00 AM
“Life’s under no obligation to give us what we expect.” · Margaret Mitchell
posted by dtb on 11/21/2000 10:29:00 AM
ICANN | Announcement | 16 November 2000 ICANN ANNOUNCES SELECTIONS FOR NEW TOP-LEVEL DOMAINS Marina del Rey, CA (November 16, 2000) -- The board of directors of the Internet Corporation for Assigned Names and Numbers, (ICANN) today announced its selections for registry operators for new top level domains. The applications selected for further negotiation are the following: .aero – Societe Internationale de Telecommunications Aeronautiques SC, (SITA) .biz – JVTeam, LLC .coop – National Cooperative Business Association, (NCBA) .info – Afilias, LLC .museum – Museum Domain Management Association, (MDMA) .name – Global Name Registry, LTD .pro – RegistryPro, LTD
posted by dtb on 11/21/2000 10:03:00 AM
Monday's Devotion Monday, November 20, 2000
Make me to know your ways, O LORD; teach me your paths.
(Psalm 25:4 NRSV)
In one PEANUTS cartoon Charlie Brown was at the beach carefully building a castle in the sand. Standing back to admire his work, he was soon engulfed by a downpour which leveled the castle. Standing before the smooth place where his art work had once stood, he said: "There must be a lesson here, but I don't know what it is."
How often do will feel like Charlie Brown when we try to put all the pieces of our lives together in the mist of our faith in God. Many times in life's challenging situations we ask ourselves, "There must be a lesson here, but I don't know what it is." Our call is to be open to what God has to teach us.
Dear Jesus, open my heart that I may hear what you have to teach me today. Amen.
Ron Newhouse
posted by dtb on 11/20/2000 02:25:00 PM
· QUOTE OF THE DAY-
“The key to change is to let go of fear.” - Rosanne Cash
By Brian D. Jaffe
November 13, 2000 12:00 AM ET
posted by dtb on 11/20/2000 09:26:00 AM
The Home Page | Works Well with Others (Web Techniques, Dec 2000) Works Well with Others
By Amit Asaravala
Listen to me. This company is falling behind. And here's what you must do about it:
Invest in technology. Not in the stock market but in your own office. Get the extra bandwidth. Give me a computer that works. Give me a computer that's fast. Give me a computer that's portable.
posted by dtb on 11/16/2000 08:27:00 AM
Quote of the Day:
“If you can’t convince them, confuse them.”
Harry S. Truman
33rd President of the United States
From animations to ballot spoofs, Web wags are having fun with the current presidential standoff.
James A Martin, special to PCWorld.com
Tuesday, November 14, 2000
The latest developments in the tense post-election saga include several T-shirts, a Texas toaster, a Chinese menu ballot, and two presidential contenders caught dancing bare-chested.
In other words, Web wags are adding much-needed comic relief to our current presidential cliffhanger, just as they did to the campaigns. (See "Web Sites Offer Comparative Shopping for Candidates.") The stress reduction begins with Bush and Gore dancing a jig, sometimes topless (Gore as a chubby Chippendales hunk), sometimes not (Bush in a tutu). The ridiculous gyrations from TVDance.com are choreographed to, of all things, a poor-quality rendition of Devo's early 1980s classic, "Whip It.
posted by dtb on 11/15/2000 08:33:00 AM
CrossDaily.com - Daily Devotions Charles Spurgeon's Morning Devotional for Today
Date: November 14
"I will cut off them that worship and that swear by the Lord, and that swear by Malcham."
Zephaniah 1:5
Such persons thought themselves safe because they were with both parties: they went with the followers of Jehovah, and bowed at the same time to Malcham. But duplicity is abominable with God, and hypocrisy His soul hateth. The idolater who distinctly gives himself to his false god, has one sin less than he who brings his polluted and detestable sacrifice unto the temple of the Lord, while his heart is with the world and the sins thereof. To hold with the hare and run with the hounds, is a dastard's policy. In the common matters of daily life, a double- minded man is despised, but in religion he is loathsome to the last degree. The penalty pronounced in the verse before us is terrible, but it is well deserved; for how should divine justice spare the sinner, who knows the right, approves it, and professes to follow it, and all the while loves the evil, and gives it dominion in his heart?
posted by dtb on 11/14/2000 08:51:00 AM
Seven CRM software mistakes to avoid We liked this brief, easy-to-read overview of things to avoid when choosing a CRM software solution. With so many CRM packages out there to choose from, we could all benefit from some advice on the subject!
SOURCE: CRMCommunity
posted by dtb on 11/10/2000 10:53:00 AM
· QUOTE OF THE DAY-
“When you get to the end of your rope, tie a knot and hang on.” - Franklin
Roosevelt
posted by dtb on 11/09/2000 12:52:00 PM
“You cannot create experience. You must undergo it.”
-Albert Camus
French novelist, essayist, and playwright who received the 1957 Nobel Prize for Literature.
posted by dtb on 11/08/2000 10:17:00 AM
SavedByPiercing Check this out. It's a religion selector thing. I guess I'm a Quaker or something... Pretty scary, huh? I don't think I can handle all that oatmeal...
--SavedBy Piercing at 10:45
posted by dtb on 11/08/2000 09:45:00 AM
Fetal Surgery - Samuel Alexander Armas's Story Take a good look at this picture. It's one of the most remarkable photographs ever taken. The tiny hand of a foetus reaches out from a mother's womb to clasp a surgeon's healing finger. It is, by the way, 21 weeks old, an age at which it could still be legally aborted. The tiny hand in the picture above belongs to a baby which is due to be born on December 28. It was taken during an operation in America recently. It is a medical development in the control of the effects of spina bifida ... and on a picture which will reverberate through the on-going abortion debate here
Your first instinct is to recoil in horror. It looks like a close-up of some terrible accident. And then you notice, in the centre of the photograph, the tiny hand clutching a surgeon's finger.
The baby is literally hanging on for life. For this is one of the most remarkable photographs taken in medicine and a record of one of the world's most extraordinary operations.
posted by dtb on 11/07/2000 10:41:00 AM
“Lego: A hacker’s best friend” When Lego released its Mindstorms robotic kits, hackers discovered they “were the most hackable toy in the world.” So what did Lego do? Supported them wholeheartedly. As a result of that decision, sales of Lego robotic kits are soaring and open-source programming languages for Mindstorms have vastly expanded the products’ possibilities. And, according to some Mindstorms fans, the products are also educating a new generation of “positive hackers.”
Source: Wired
posted by dtb on 11/07/2000 09:53:00 AM
· QUOTE OF THE DAY-
“A computer lets you make more mistakes faster than any other
invention in human history, with the possible exception of
handguns and tequila.” - Pundit Mitch Radcliffe
posted by dtb on 11/07/2000 09:34:00 AM
** Revenue Sharing Reaping Rewards For Blockbuster
Back in 1998, Blockbuster was paying as much as $80 apiece for videos to rent out. It couldn’t stock enough to meet demand and was missing out on revenue from lost rentals. Then it hit upon a first-of-its-kind revenue-sharing idea that allowed Blockbuster to hike its market share from 25% to 31% within a year, according to a new study from the Wharton Business School and Kellogg School of Management.
The formula? Blockbuster pays only $8 for videos, but gives the suppliers 30% to 45% of its rental income. So Blockbuster can buy enough videos to go around. It takes in money from rentals that would have been lost, and the suppliers make more than they would selling the videos at wholesale.
The study says there are drawbacks, such as increased
administration costs, but those should decline as E-business apps
take on more of the load. - Steve Konicki
posted by dtb on 11/06/2000 08:41:00 AM
What Saith The Scripture? You must presently, willfully and actively believe that He will KEEP you from sinning.
"He will turn again, He will have compassion upon us; He will subdue our iniquities" (Micah 7:19).
"For it is God which worketh in you both to will and to do of His good pleasure" (Philippians 2:13).
"For this purpose the Son of God was manifested, that He might destroy the works of the devil" (1 John 3:8).
"And ye know that He was manifested to take away our sins; and IN HIM IS NO SIN" (1 John 3:5).
posted by dtb on 11/03/2000 10:48:00 PM
Bible Minute Daily Devotional
Sixty seconds in God's Word daily
