DAVID T. BENNETT San Marcos, Ca. (760) 727-3688 email: david@bennettfamilynet.com SUMMARY I have twenty three years experience in the computer industry. I have proven abilities in developing systems and procedures for computer service centers; including management experience. I have specific expertise in: * Workflow Development and Implementation * Procedure Development * CRM (Clarify and CustomerFirst, Soffront) * Customer Service Best Practices * Project Management * Database Administration (SQL, Filemaker) * Database Migration * Supplier Relations * LAN Maintenance * Inventory Control For more information, please visit my on-line resume @ http://www.bennettfamilynet.com/resume EXPERIENCE TV Magic, Inc - San Diego, CA. Nov 2005 - SERVICE CENTER MANAGER June 2007    Responsible for the management of the IT department as well as Facilities, managing two engineers and supporting the 60 internal employees and ICs. * Responsible for administration and implementation of the CRM system. * Responsible for the development of policies, procedures and reports. * Managed the implementation of new systems. * Developed training classes for the employees use of the systems. * Trained engineers on all aspects of computer support. Responsible for the management of the Call Center, managing up to four engineers, supporting the 30 plus Television stations across the U.S. * Responsible for administration and implementation of the CRM system. * Responsible for the development of policies, procedures and reports using Veritas Crystal Reports. * Managed the 3rd Party Maintenance agreements. * Trained engineers on all aspects of customer support. Aug 2004 -     SYSTEMS ADMINISTRATOR Nov 2005 Responsible for the technical support of the internal employees use of the computer systems. * Responsible for building the necessary infrastructure for the business to grow from 20 to 60 employees in 2 years * Responsible for designing and building the CRM systems (Soffront). * Responsible for the development of policies, procedures and reports using Veritas Crystal Reports. System Savvy - San Marcos, CA. June 2003- TECHNICAL SUPPORT MANAGER Aug 2004    Responsible for the management of the Technical Support department, managing workload and performance and supporting the customer base. * Responsible for administration and implementation of the invoicing system. * Responsible for the development of policies, procedures and reports. * Managed the implementation of new installations. * Trained customers on all aspects of computers. Bluepoint Solutions - San Marcos, CA. June 2002- TECHNICAL SUPPORT MANAGER June 2003    Responsible for the management of the Technical Support department, managing up to eight engineers and supporting the customer base of 20 credit unions. * Responsible for administration and implementation of the CRM system. * Responsible for the development of policies, procedures and reports. * Managed the implementation of new installations. * Developed training classes for the use of the Bluepoint’s products. * Trained employees on all aspects of computer support. Aug 2001- TECHNICAL SUPPORT ENGINEER June 2002    Responsible for the technical support of Credit Unions in the use of Bluepoint’s products as well as overall system management. * Responsible for administration and implementation of the CRM system (CustomerFist). * Responsible for the development of policies, procedures and reports using Seagate Crystal Reports. BeXcom - San Diego, CA. Nov 1999- eSERVICES PROJECT MANAGER Dec 2000    Responsible for the development of the work flow process and implementation of the CRM system for supporting customers on a global scale. * Responsible for administration and implementation of the CRM system. o Windows NT 4.0, MS SQL 7.0, Clarify e|FrontOffice 8.0, BEA Tuxedo Flexible Deployment, Project 98 * Responsible for the development of the Global Support web site and Knowledge Repository o Windows NT 4.0, IIS, FrontPage Extensions, Seagate Crystal Reports Extensions, Visio 2000 * Developed policies and procedures for Global Support * Developed training classes for the use of the CRM system * Trained employees on the use of the CRM system. SCIENCE APPLICATIONS INTERNATIONAL CORPORATION - San Diego, CA May 1998- Nov 1999 SITE SUPPORT SUPERVISOR Responsible for the work flow and supervision of Site Support Representatives April 1997-May 1998 BACKUP SERVICES SUPERVISOR Responsible for the development of a new S.A.I.C. computer service center April 1996-April 1997 PARTS & SCHEDULING SUPERVISOR Responsible for daily operations of Desktop Services Parts and Scheduling departments Aug. 1994-April 1996 DESKTOP SUPPORT TECHNICIAN Diagnosed and repaired computers and peripherals SKILLS Hardware: Compaq, Dell, Apple, HP, Servers, Workstations, Laptops Server SW: Windows (All), Exchange, IIS, Seagate Crystal Reports OS: Windows (All), Macintosh (All) CRM: Clarify e|FrontOffice; RTI – CustomerFirst, Soffront Imaging: ODOC, FASTdocs, RECEIPT MANAGER Software: Seagate Crystal Reports, MS Project, MS Office Products (All), Filemaker Pro, Lotus products, WordPerfect, FrontPage, Dreamweaver Networking: Netware, TCP/IP, Microsoft NetBeui, Localtalk and Ethernet. EDUCATION Clarify Inc. – San Jose, Ca. - e|FrontOffice 8.0 ClearFundamentals - June 2000 S.A.I.C. SAP R/3 Training - San Diego, CA - Purchasing Representative (2/96) Apple Computers, Inc. - Irvine, CA - Laser Printer/Powerbook Service Cert. (2/95) Saddleback College - Mission Viejo, CA - Certificate in Novell Administration (6/94) Apple Computers, Inc. - Culver City, CA - Service Certificate (2/91) Coleman College - San Marcos, CA - Certificate in Electronics Technology (8/89) Palomar College - San Marcos, CA - Certificate in Electronics Technology (6/88) REFERENCES AVAILABLE